Privacy & Cookies

Data Collection & Privacy Policy

Lattitude is committed to safeguarding your privacy online.  This statement explains how we will collect, use and disclose information.

  • What information we collect
  • Why we collect information
  • Where we collect information from
  • How long we keep your information for
  • How we share your personal information with others
  • How your information is kept secure
  • Further information
  • Managing your communication from us

It’s important that you feel completely comfortable and confident that your personal information is in safe hands.   Lattitude takes protecting your privacy extremely seriously and takes all reasonable steps to ensure your information is secure.

The use of your personal information, why we collect it and what we save varies depending on how you interact with Lattitude, what consent you have given us and what the situation is.  We have done our best to indicate this throughout this statement.  There may be other privacy policies that apply to certain services we provide.  We will make these explicit where they apply. Please read them before you subscribe for such services.


What information we collect

We may collect a variety of personal identifiable or sensitive information form you for various reasons. For example, we may collect:

  • Any personal details that you may choose to give us, such as your name, age or address. We save this so that we can keep in touch with you.
  • Your education and employment background, in order to process your application if you have applied to work or volunteer with Lattitude.
  • Any equal opportunity data or physical or mental health information that you may have given us if you apply to volunteer with Lattitude. This is so that we can fully and fairly administer your application.


Why we collect information

Some examples may include:

  • Processing volunteer and employee applications. Your personal and sensitive information allows us to communicate with you and assess your suitability for the role.
  • Continuous improvement. We value any feedback, including complaints, you may have.  In order to increase the impact we make and improve the service we provide to you and others, we need to communicate with you and collect personal information.

We would like to use the personal information details you provide us to communicate with you about the impact you make and give you our news.  It is also an opportunity for you to stay in touch with the news from your volunteer country and placement.

We may also let you know about other ways you could help us – whether that is through fundraising – running the London marathon for example, campaigning, running return events at your former school or college or volunteering with us when you return from your placement.  We will always ask for your consent to make calls or to write to you if you are a supporter or volunteer because we have a legitimate interest to contact you, provided of course that this does not breach your fundamental rights.

When you give us your details we will always tell you what we are going to do with them.  If we request your contact details for any reason, you will always have an option to not give us them or to opt out.  It is always your choice and you can change your mind at any time by contacting us.


Where we collect information from

Examples may include:

  • From you directly, for example, when you fill out one of our volunteer applications.
  • From external sources, for example, when you create a Just Giving page or when you interact with us on social media.
  • From other organisations, when you give permission or where your personal data is available publically.
  • For example, if you have moved house but forgotten to tell us, we may use the Post Office’s National Change of Address database to update our records. By using these sources of information, we can ensure that our letters get to you and that information you receive from us is relevant.


How long we keep your information for

We keep personal information for different lengths of time dependent on the purpose. For example, we would like to keep volunteer information beyond the length of placement so we can keep in touch about our work and continue our relationship together as part of our alumni.

We want to ensure that the personal information we collect from you is used to appropriately support our work together and considers any future dealings that you would like to have with us.  For example, many people ask to receive references for their volunteer work. In these cases it is important that we have the correct personal information on file.  You can contact us at any time to ask us to remove or amend your personal information.

Who we share your personal information with

If you apply to volunteer or work with Lattitude, we will use your personal information to run checks against official sanction lists (DBS checks).  We will ask you to confirm that you understand how DBS will process your personal data and the options available to you in submitting an application.

We never sell your personal details with third parties for the purpose of marketing. Sometimes we may need to share your information with external organisations.  Some of our hosts and country teams are outside the European Economic Area.  Whenever we share or transfer your personal information, we comply with the standards set by the GDPR and this privacy statement at a minimum.


How your information is secure

The security of your information is of utmost importance to us.  We seek to use reasonable measures to protect your information as required by the law, in line with industry standards and in accordance with the policies Lattitude has set.  Sensitive data is held under strict security conditions.  If you have reason to believe that any personal information we hold is no longer secure, please contact us immediately.


Further information

The laws that say how your personal information can be used are:

The Data Protection Act 1998

The Privacy and Electronic Communications Regulations 2003

The General Data Protection Regulations (GDPR)


You can contact the Information Commissioner’s Office to find out more about types of personal information, its usage and your rights, or to report a concern.



Cookies are files places on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser to not accept cookies or delete cookies, however in some cases this may result in website features not functioning correctly.


Managing your communications from us

You have the right to know what personal information we have about you, to make changes to how you hear from us, and to ask us to stop processing or to remove your personal information. You also have the right to ask for a copy of the information we have.

You can change your communication preferences at any time; just get in touch with us:

Lattitude Global Volunteering

42 Queens Road